Frequently Asked Questions
Which room should I choose? Click on the following link to Our Rooms page for full details of each of our 11 rooms.
How can I find the best price? You will find our VERY BEST prices via our OWN website. Click on Book Online. Please do not make your booking via Laterooms.com/Booking.com or other booking sites.
What Special Offers do you have? Please see the Special Offers page via our website for some great value deals.
What time do you close in the evenings? Our Bar & Reception close anytime from 6.00pm; guests are given a front door key to come & go as they please during the evenings.
Minimum Nights Stay? We ask for a minimum 2 night stay over weekends, and across some rooms/periods throughout the year. A 3-night minimum applies to Bank Holiday Weekends.
Deposit & Cancellation? We ask for a £50.00 deposit in advance; please see our Terms & Conditions for full Cancellation details.
Payment Can be made by Cash, Debit or Credit card; American Express is subject to a 1.5% surcharge.
Smoking We operate a strict No Smoking policy including our Garden & Car Park; please see our Terms & Conditions for penalty details.
Parking We offer free, onsite parking for all room guests.
Location The Hideaway is located down a quiet road, just 10 minutes walk from Windermere village. The town of Bowness, which is located on the edge of Lake Windermere, is a 25 minute walk, or 5 minute drive/taxi away.
Traveling by Train Connect from the Mainline at Oxenholme; trains run frequently to Windermere. For more details, search for the website 'thetrainline'. We are a 10 minute walk from Windermere station, or taxis are always waiting.
Latest Arrival Time Our reception closes at 7.00pm; latest check-in is strictly 7.00pm. If you are booking online, please ensure that you include your expected arrival time.
Children We are not able to accommodate children under 16 years; all of our rooms are for double occupancy. It is not possible for us to supply or for guests to bring, additional beds/cots.
Dogs We are not able to accommodate dogs, or any other pets at our accommodation.
Earliest Check-In We guarantee rooms to be ready by 3.00pm. Reception closes from 11.00am to 3.00pm. Guests are welcome to make use of our car park during this time.
Check-Out We kindly ask for check-out by 11.00am.
Luggage If you are traveling by train, please contact when making your booking to arrange baggage storage prior to check-in. We can hold luggage after check-out, up to 6.00pm, with an agreed collection time.
WiFi We offer free WiFi in all guest rooms.
Breakfast Is served between 8.45am and 9.45am.
Tea & Homemade Cakes Complimentary tea & homemade cakes are included each day of your stay from 2.30pm to 5.00pm.
Local Restaurants There are a choice of restaurants within walking distance in Windermere (10 minute walk), and a wider choice in Bowness (25 minute walk/5 minute drive or taxi). We have a full list of recommendations for the area.
Special Diets/Food Intolerances We would be pleased to accommodate where possible; please notify us in advance of your arrival, with your specific requirements.
Groups/Weddings The maximum number of guests per booking is 6 people; we do not have facilities to cater for Weddings/Exclusive Use.